Terms & Conditions

Please read our Privacy policy here!

TERMS OF USE 

For questions regarding the terms or other questions about the webshop, send us an email at info@estherinez.se.

PURCHASE
When ordering, an agreement is reached on the purchase only when we confirmed the order through an order confirmation. An order confirmation is sent no later than 24 hours after the order has been made and paid. If the delivery time changes in the order, the customer will be notified of this as soon as possible. You always have the right to cancel the purchase without charge until the goods are shipped. Esther & Inez has ownership and readmission rights to all products until full payment has been received from the customer. To shop with us you must be 18 years old and we must be able to determine the customer's home address.

 
PRICES AND PAYMENT
Each item is stated with price including VAT. In the shopping cart you can see the total price including all fees, VAT, shipping and payment.
 
SHIPPING AND DELIVERY
Delivery occurs within about 5-7 days within Sweden from order confirmation being sent. In case of deviating delivery times, this is immediately notified to the email address you specified when ordering. In order to receive notification if you have to pick up your parcel from a representative. Therefore it is important that you enter the phone number when ordering.


COMPLAINTS
When you receive your goods, it is important that you check your order immediately. If you would like to complain about a damaged or incorrect product, please contact us by e-mail for further instructions. Please let us know by e-mail info@estherinez.se before sending anything. Add the receipt / order form so we can identify the return. Remember that you are responsible for shipping to us.

 
RETURNS
Your right of withdrawal (withdrawal period) is valid for 20 days after the order has been paid. In your message to us it must be clear that you regret yourself. You are obliged to keep the goods in as good condition as when you got it. You must not use it, but of course carefully examine it and try out clothes. If the goods are damaged or lost due to the fact that you are careless, no right of withdrawal, right of exchange or refund will apply. If a product is specially ordered or changed from its original appearance, no open purchase or exchange right applies.
 
RETURN
Information on how to return is included in your delivery. If you have lost it you can email info@estherinez.se and we will send you a new one. We can offer the money back or exchange for other color, size or other goods. The item should be returned in the same condition as you received it, i.e. unused, unstressed and unwashed. Please note that the goods must be packed in their original packaging when returning, and that all labels must remain. If this is not fulfilled then the right of withdrawal, right of exchange or refund does not apply. Tips on how to spare the garment when you try it: Do not use strong perfume, makeup or deodorant that can color off. At stains and such, the right of withdrawal, exchange or refund is not valid. We recommend that returns be sent by mail package in order to be tracked, as we do not replace lost returns. Do not send returns as cash on delivery. Refund for the goods is made to the account you entered on the return note. We do not accept returns sent later than 20 days after the date of purchase. When changing to another size of the same item, we stand for the freight for the new item.
 
REFUND OBLIGATION
We will, if you have used your right of withdrawal, pay back what you have paid for the goods as soon as possible or no later than 30 days from the day we received the goods.
 
PRIVATE POLICY
In connection with your registration and order, you agree that we store and use your information in our business to complete the agreement with you. You have the right to receive the information we have registered about you according to the Personal Data Act. If it is incorrect, incomplete or irrelevant, you can request that the information be corrected or deleted, please contact us by e-mail.
 
COOKIES
This web store uses cookies according to the Electronic Communications Act, July 25th. A cookie is a small text file that is stored on your computer and that contains information to help the web store identify and follow users. Cookies are available as session cookies and as cookies that are permanently stored on your computer. During the time of your first visit to the online store, your browser will be assigned a session cookie that is unique and used to not confuse you as users with other users. In order to use the online store you should allow cookies in your browser. This type of cookie is only used to give you a better experience and support and does not store any personal information about you. Cookies can be deleted. In this web shop, cookies are used, for example, to keep track of your shopping cart, your settings and which pages you visited in order to give you a better customer experience and support.
 
FORCE MAJEURE
In the event of war, natural disaster, labor market action, government decisions and comparable events beyond our control which could not reasonably be foreseen, and affect the agreements entered into and our commitments, which means that we cannot hold the said agreement / undertaking, that we are exempted from our obligations to fulfill the said agreement.

Esther & Inez reserves the right to change these terms and conditions if it is necessary to meet new technical requirements or legal changes. All changes to these terms and conditions will be published on www.estherinez.se.